Payments All payments made to Monart Designs LLC for services are non-refundable. Once a payment or deposit is made, it is non-refundable as it directly supports our costs and time commitments from the outset. Setup fees are also non-refundable as they cover initial expenses incurred by Monart Designs LLC in preparing and initiating your project.

Project Cancellation or Postponement In the event a project is canceled or postponed, all monies paid to date are retained by Monart Designs LLC. If a project is canceled mid-development, any outstanding balance for work completed beyond what was already paid for will be due. This ensures fair compensation for time, resources, and expenses already invested in the project.

For postponed projects, Monart Designs LLC will place your project on hold for up to 90 days from the date of the postponement. After this period, additional fees may apply to resume the project based on the updated scope, timeline, and resources required.

Project Termination by Client Clients may terminate a project at any time; however, all payments made will be retained by Monart Designs LLC to cover work completed up to that point. If the work completed exceeds the amount paid, the client is responsible for paying the outstanding balance.

Project Termination by Monart Designs LLC If, for any reason, Monart Designs LLC is unable to communicate regularly, provide deliverables for client review, or uphold its project responsibilities, the client may request a full refund. Clients must provide evidence of non-communication or project abandonment in writing via email. The refund request will be reviewed, and a resolution will be provided within 14 business days.

Conversely, Monart Designs LLC reserves the right to terminate a project if the client fails to provide necessary information, feedback, or content within 30 days of request. Such delays significantly impact project timelines and productivity. If a project is terminated under these circumstances, all payments made to date are retained, and additional fees may apply for work completed beyond what has been paid.

Change Requests and Additional Fees Change requests that significantly alter the original project scope may incur additional fees. The client will be informed of any additional costs associated with scope changes prior to commencement of additional work. Payment for these changes is required before additional work is undertaken.

Chargebacks and Disputes If a chargeback or payment dispute (e.g., PayPal Dispute) is filed by the client, all work on the project will be immediately suspended until the dispute is resolved. A $50 chargeback fee will apply to cover fees imposed on us by the credit processor, in addition to any outstanding balance due. All pending charges, including the chargeback fee, must be resolved in full before services are restored, files delivered, or further work performed.

We strongly encourage clients to contact us directly to discuss any billing issues or disputes prior to initiating a chargeback. Chargebacks for valid charges or services rendered constitute a breach of contract and may result in further action to recover outstanding amounts.

Acceptance of Terms By making a payment to Monart Designs LLC for any services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return Policy. This policy is designed to ensure fair and transparent practices for both parties throughout our professional engagement.